Last updated: 18 October 2026
1. Who We Are
Delfina Kozik Ltd is a UK-based Digital Marketing & Technology Agency providing website development, e-commerce solutions, digital integrations and marketing analytics services.
We are committed to protecting your personal information and respecting your privacy.
Business name: Delfina Kozik Ltd
Website: https://delfinakozik.com
Location: Newcastle upon Tyne, United Kingdom
Email: delfina@delfinakozik.com
For the purposes of UK data protection legislation, Delfina Kozik Ltd is the data controller of personal information collected through this website.
2. Information We Collect
We may collect personal information when you contact us, request a consultation or enquire about our services.
This information may include:
- Full name
- Business name
- Email address
- Phone number
- Details about your project or enquiry
- Information you voluntarily provide through our contact forms or email correspondence
We may also process limited technical information, such as IP addresses and website security logs, where necessary for website operation and security.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and consultation requests
- Communicate about potential projects and services
- Prepare quotations and proposals
- Provide services you have requested
- Manage ongoing business relationships
- Maintain the security and functionality of our website
- Meet applicable legal and regulatory obligations
We do not sell your personal information to third parties.
We will not add you to a marketing mailing list simply because you submit a project enquiry.
If we introduce optional marketing newsletters or promotional communications, we will provide the appropriate information and choices.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases where applicable:
Legitimate interests: To respond to business enquiries, communicate with potential clients and maintain the security of our website, where these interests are not overridden by individuals’ rights.
Contractual necessity: To take steps requested before entering into a contract or to fulfil an existing contract.
Legal obligations: To comply with applicable legal, financial and regulatory requirements.
Consent: Where consent is required, such as for certain optional cookies or marketing activities.
You may withdraw consent at any time where processing is based on consent.
5. Contact Forms and Enquiries
When you submit an enquiry through our website, we use the information you provide to understand your requirements and respond to your request.
Your information may be processed through our website hosting and email service providers to deliver your enquiry to us.
Submitting an enquiry does not automatically subscribe you to marketing communications.
6. Cookies and Website Technologies
Our website may use essential cookies or similar technologies necessary for website operation, security or functionality.
We may introduce analytics and advertising technologies in the future, including Google Analytics 4, Google Tag Manager and advertising pixels.
Any such technologies will be documented in this policy, and appropriate information and consent controls will be implemented where required.
Your browser settings may also allow you to restrict or delete cookies.
The actual cookies and technologies used by this website should be verified before publication.
7. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our website or deliver our services.
These may include:
- Website hosting providers
- Email service providers
- Website security and technical support providers
- Contractors assisting with the delivery of services, where appropriate
Where third parties process personal information on our behalf, we take appropriate steps to ensure the information is handled securely and in accordance with applicable data protection requirements.
We may also disclose information where legally required.
8. International Data Transfers
Some technology and service providers may process information outside the United Kingdom.
Where international transfers occur, we will use an appropriate lawful transfer mechanism and safeguards as required by UK data protection legislation.
Details of relevant transfers and safeguards can be requested using our contact information.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing business relationships and meeting legal obligations.
Retention periods depend on the nature of the information, the purpose for which it is processed and any applicable legal requirements.
Information that is no longer required will be securely deleted or anonymised.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These may include secure website connections, access restrictions, software updates and appropriate security controls.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restrictions on how your information is processed
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where consent is the lawful basis
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact:
You also have the right to raise a concern with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites. We encourage visitors to review their privacy policies before submitting personal information.
13. Children’s Privacy
Our services are intended for businesses and professional customers and are not specifically directed at children.
We do not knowingly seek to collect personal information directly from children through our website.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website technologies or legal obligations change.
Any updates will be published on this page with a revised date.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Delfina Kozik Ltd
Newcastle upon Tyne, United Kingdom
Email: delfina@delfinakozik.com
Website: https://delfinakozik.com